Frequently Asked Questions

What are the frame sizes available on the site?

• Standard: 20x20 cm
• Landscape Rectangle: 30x20 cm
• Portrait Rectangle: 20x30 cm
• Large Square: 30x30 cm
• Frame Thickness: about 2 cm

How much does Stickit cost?

Pricing varies by photo size, frame or style, the number of tiles in your order, and your delivery location. The exact price is shown while you build your order.

• Size and style: regular frame, wide frame, canvas, or other options if available on the site.
• The number of tiles or gallery wall layout you choose.
• Delivery location, taxes, discounts, and active promotions.

To see pricing before you order:

• Visit Stickit.co and upload your photo.
• As you add or remove tiles, your cart total updates.
• At checkout, you will see the full total, including taxes, discounts, or promotions, before you confirm the order.

How long does delivery take?

We offer fast delivery across Australia. Delivery timing is shown at checkout. Exact timing depends on your address, production queue, and carrier availability.

What are Stickit?

Stickit are beautifully designed framed pictures that stick to the wall without the need for nails. You can combine photos from trips and various experiences to create a designed and emotional wall that tells your family's story.

How do Stickit stick to the wall?

On the back of the frame there is special adhesive foam. Remove the protective paper and stick the frame directly to the wall.

Can they be repositioned and re-stuck?

Yes, that's part of the idea! Follow the instructions included in the package and email. If you don't rehang the Stickit immediately, place parchment paper on the adhesive strip so it doesn't dry out

Can Stickit damage walls?

Stickit are designed for smooth, clean, well-painted walls, and the adhesive is made to hold firmly while removing gently. Still, as with any adhesive product, some walls carry a higher risk of paint peeling or the tile falling: weak paint, walls that were not prepared with primer before painting, moisture, dust, crumbling plaster, heavy texture, or delicate wallpaper. If you are unsure, test a small spot first and avoid placing tiles above beds, cribs, or anywhere a falling tile could hit someone. When removing, pull slowly and gently according to the instructions, and if needed warm the adhesive area lightly with a hair dryer before pulling. If you run into any issue, let us know and we will help.

Are there walls that cannot be used?

Stickit work best on smooth, dry, clean, well-painted walls. Many customers have success on other surfaces too, but these need extra care and a small test first:

• Walls with peeling paint, fresh paint that has not fully cured, or paint applied without suitable primer.
• Heavy texture such as spray texture, thick stucco, rough plaster, bumps, or uneven surfaces.
• Concrete, brick, cement, wood, wallpaper, decorative or metallic paints, and porous surfaces can sometimes work, but are not guaranteed and should be tested before a full wall installation.
• Walls with moisture, dust, grease, mold, high heat, or long direct sun exposure.

If you are unsure about your wall type, send us a photo before installing and we will help you decide.

Can I use photos from Facebook, Instagram, and Google?

Absolutely! Choose online services and upload photos directly from Facebook, Instagram, Google Photos, or Google Drive. It's recommended to use original photos rather than those transferred via WhatsApp to maintain high quality.

How can I pay on the site?

Payment is made exclusively via credit card through our secure website. We accept all types of credit cards except American Express.

What about multiple promotions?

You cannot use multiple promotions. A voucher purchased through the Benefits Club is considered a promotion and cannot be used with additional benefits.

How to cancel your order?

We recognize that sometimes plans change, and you may need to cancel your order.

As our products are personalised and made-to-order, we cannot cancel orders once production begins, but there is a brief period immediately after placing your order when we can still cancel it for you.

To request a cancellation, please contact us as soon as possible through our chat service on the website to speak directly with one of our team members.

What information should I provide?

To help us process your cancellation request efficiently, please include the following details in your message:

• The email address associated with your order
• The order number you wish to cancel
• The reason for your cancellation request

Once we receive your request, we'll do our best to assist you promptly! If we're able to catch your order in time, we'll process the cancellation and send you a confirmation email